Industry: Vertical SaaS - Towing & Roadside Assistance

‍Use Case: Stripe Connect | Embedded Payments | Merchant Underwriting & Monitoring

‍Coris Product: MerchantProfiler + CorShield + Risk Platform

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Background

‍Autura is a leading software platform serving the towing and roadside assistance industry. As the go-to solution for dispatch, operations, and payments, Autura enables towing businesses ranging from sole operators to large enterprises to streamline their business workflows - including getting paid faster through integrated payments.

With the launch of embedded payments via Stripe Connect and Autura’s recent merger with Traxero, Autura stepped into a high-stakes role: managing merchant risk that comes with offering payment acceptance. In a category with high chargeback risk and variable business behavior, managing merchant trustworthiness became a critical part of protecting margins, reducing losses, and ensuring compliance.

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Challenge

Autura needed a way to onboard and monitor merchants confidently - but without setting up a risk team or building in-house tools.

Traditional risk processes - manual reviews, ad hoc research, inconsistent policies - were a poor fit for a fast-moving go-to-market team. They were onboarding dozens of merchants a week and needed:

• Real-time risk signals to flag high-risk merchants before onboarding
  
• Ongoing monitoring to catch behavioral anomalies early
  
• A lightweight, flexible system that didn’t require internal engineering support
  

And most importantly: something built for Stripe Connect, where traditional risk platforms and legacy point-solution tools didn’t fit the platform context.

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Solution: AI-Powered Merchant Risk Intelligence with Coris

Autura turned to Coris, the AI-native risk platform built for platforms using Stripe Connect, to modernize their merchant risk oversight. The goal: scale confidently with no engineering lift and real-time intelligence on their merchants.

At the heart of the solution was the Coris AI Agent - a powerful assistant that acts like a seasoned risk analyst, autonomously reviewing every new merchant during onboarding.

The AI agent quickly triaged each new merchant, surfaced any risk signals from third-party data and the open web, and provided a clear, human-readable recommendation. It was like having a full-time risk analyst embedded in the onboarding flow - except faster, more consistent, and always on.

Key capabilities included:

• AI-led onboarding triage with contextual recommendations
  
• Custom alerts tailored to towing industry nuances
  
• No-code setup with seamless Stripe Connect integration
  
• Unified portfolio view with real-time behavioral insights
  
• Online monitoring to catch risk signals early

This AI-first approach let Autura scale onboarding and risk oversight without hiring a full team - turning a high-friction problem into a streamlined, proactive process.

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Results

• Faster, more confident onboarding - risk signals surfaced in real-time, without needing customer friction
  
• Proactive merchant monitoring - unusual behaviors flagged early, before issues escalated resulting in substantial mitigation of financial risk and assurance for the portfolio health
  
• Time savings - several hours saved each week on risk reviews and manual research
  
• Stronger customer experience - fewer back-and-forths with merchants, smoother onboarding
  

Strategic focus - risk oversight embedded in payment sales and ops, not siloed or reactive

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Why It Worked

• AI-first - autonomous decisioning tailored to the towing vertical and unique merchant base enabled the team to trust the decisions
• Subject-matter expertise - provided by the Coris team helped to quickly get value from the platform
• No engineering lift - the team went live without touching their core product or needing internal engineering resources
• Stripe-native - designed for the realities of Stripe Connect and embedded payments
• Operator-first design - alerts, flags, and dashboards made for payments teams, not just analysts
  
  

As Tessa Swier put, “Risk cannot be an afterthought. It’s costly, and it escalates fast. With Coris, we got structure, coverage, and speed—all without building our own tools or hiring a full-time risk team. If you’re using Stripe Connect and scaling payments, this is a no-brainer.”

Curious how Coris can help you scale embedded payments confidently? Get in touch.

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